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Saturday, 18 September 2010

Effective utilization of the technology in the business - 1

I strongly believe that technology can significantly ease our life and empower our businesses and boost them to unprecedented levels. Business intelligence is a huge domain and full of applications and resources to facilitate the business systems and processes.
The transition from the traditional business systems and processes to business intelligence is full of challenges should be properly addressed to effectively implement it in the quickest way and in the most efficient way without disrupting the business.
The weakest point in the implementation process is the people. People are resistive to the new technology by their nature and they always receive it as extra work or unnecessary effort.
Because of the nature of my business I dealt with different type of companies ranging from the small size to mega-cap corporate and from local to international.
The overwhelming majority of them were following traditional and bureaucratic methods in managing their business processes either fully or partially.
The room of improving their out-dated methods is huge.
The following short story of my last incident may explain further how the businesses in general still resistive and not fully adopted to embrace totally the technology
I was requested by my manager to travel to another remote location to replace temporarily the assigned person there.
As part of the process, there was two days of handover followed by the main assignment and there were two days-off in between.
I went there as planned and what I've found that there is not major subjects really to be covered in the handover period.
Meaning that what the information supposed to be passed during this period can be easily tele-communicated and the physical presence didn't add any value to this communication process.
So why that didn't happen? Definitely it is all about the people who are managing the process where they don't believe that technology can be efficient alternative of the traditional handover methods.
They still believe that technology is not fully reliable and counting on it in a sensitive subject my expose the business to unnecessary risk so their cost-benefit analysis justify the providing of the all logistics required for mobilizing a person to this remote location which include 4 hotel nights and flight tickets for two persons!!!.
This was just a single incident representing a small sample of what's going on continually in many organizations.
I know a certain company where each couple of months they were sending a complete team from north America to investigate a set of data. Was the technology not available for the remote accessibility? It was there for providing complete reliable remote accessibility to the data.
Technology was available also to save the cost spent on physically mobilizing the people in my case. Video conference and broad bandwidth are all what we need to run the handover process properly!!.

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